FAQ Orders

How do I choose the right size?

For rings and bangles/bracelets, you can download and print out our Size Guide. Follow the guidelines and wrap the paper strip around your finger/ wrist. Please make sure the size guide is printed in 100% scale for accurate measurement.

Can I change or withdraw my order?

You may change or withdraw your order for free only before the item is shipped. However, if the order has already been shipped. Please provide us with your order number via the contact form and make a new order.

What is the lead time for made-to-order items?

All made-to-order items are with an estimated production time of 3 weeks. You will receive another email once your order is ready to dispatch.

What are the Delivery options?

We ship all orders with DHL Express worldwide, which requires a signature upon delivery.

What countries do you ship to?

We currently ship to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, France, Germany, Hong Kong, Hungary, Indonesia, Ireland, Italy, Luxembourg, Japan, Jersey, Macao, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Singapore, South Korea, Philippines, Taiwan, Thailand, Vatican, Vietnam

How long does it take for my order to arrive?

Estimated delivery:

United States

2-4 business days

United Kingdom

1-4 business days

European Union

2-4 business days

Rest of the World

1-5 business days

What payment methods do you accept?

Visa, Mastercard, American Express, Union Pay, Apple Pay, Google Pay

How to return my order?

You have 7 days to make a return from the day you received your order. Please provide us with your order number via the contact form. You will receive an email followed by our return instructions to complete your Return/ Exchange request. For more Return & Exchange details, please visit.

How to exchange my order?

We do not offer any exchange services. Unless the product(s) are faulty, or the wrong pieces have been delivered. If you want to exchange to a different size you will have to make a return and place a new order. Please provide us with your order number via the contact form. You will receive an email followed by our return instructions to complete your Return/ Exchange request. For more Return & Exchange details, please visit.

Do we offer free exchange or return?

We do not offer free exchange or return. Shipping cost will be deducted from the refundable amount. Unless the product(s) are faulty, or the wrong pieces have been delivered.