Privacy policy

Revision date: 10 January 2024

Confidentiality and data privacy are of high importance for XHE Jewellery Ltd. As a responsible data controller, we want to be open and transparent about the processing of your personal data. We have a policy set out to ensure that your privacy is protected and we adhere to the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong Special Administrative Region (the “PDPO”).

By using our website “xhe-jewellery.com", you acknowledge and agree that we are permitted to collect, store and use your personal information following this policy.

What do we collect and use?

We may collect the following information for orders and for us to contact or identify you”
 

• Name
• Payment information
• Contact information including email address and phone number
• Demographic information such as shipping and billing address, preferences and interests

What do we do with the information we gather? 

• To process and fulfill your order for our products and services
• To improve our website, products, and services
• To contact you regarding any problems with your order, inquiries, or requests
• To update you with any new products, promotions, and holiday special offers

We are committed to ensuring that your information is secure and protected from unauthorized access. Your personal data will be retained until we fulfill the purpose of collection and then will be erased thereafter.

Cookies 

Cookies is a file that asks permission to be placed on your computer's hard drive. They are useful and essential functions for the website which enables web servers to store stateful information (e.g. shopping cart items added to the online store) on the user’s device or to study the user’s browsing patterns.

You may instruct your browser to refuse or block all cookies however by doing so we cannot guarantee that you will be able to use every part of the website and function as intended.

Personal Information & Security

We will keep your personal information confidential. We will never disclose, sell, or swap your personal information to third parties unless we have your permission. We may use your personal information only to provide you with our services or to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You have the right to access and correct your personal information held by us at any time. If you wish to do so, please email us as soon as possible at info@xhe-jewellery.com.

Changes to our Privacy Policy

We reserve the right to update this Privacy Policy from time to time in order to reflect, for example, changes to our practices, or other operational, legal, or regulatory reasons. Any amendments or updates will be effective immediately after being posted on this page. We recommend you visit this page and check our Privacy Policy regularly.